Associate Director

Department Client Services
Employment Type Permanent - Full Time
Location Remote, Toronto
Workplace Type Remote
Seniority Level Mid-level


We are searching for an Associate Director to join our Client Service Team. The Associate Director plays a crucial role in guiding strategy and client service plans, supporting Account Directors, and ensuring the successful delivery of campaigns within our client service standards. The ideal candidate will have a strong background in client management, strategic planning, and team leadership.  



  • Take an active role in understanding client’s businesses and both the opportunities and challenges they are currently facing.
  • Develop a deep understanding of the client’s industry(ies) in which they operate.
  • Proactively communicate with clients on deliverables and campaign status.
  • Participate in the development and presentation of strategies to deliver on client objectives.
  • Brief the Media Operations team to support in planning and research and the development of tactical plans.
  • Demonstrate collaboration by building and maintaining productive relationships with clients, internal teams, and agency partners.
  • Work closely with Finance and Media Ops to compile reports on staff capacity, including forecasting, management and ensuring effective employee utilization.
  • Contribute to identifying client revenue growth opportunities.
  • Train, mentor, and lead a team of client service professionals.


We’re looking for someone with 5+ years of relevant media experience who exhibits strong leadership qualities and are client relationship builders. This ideal candidate will have:
  • 3+ years of media planning experience required.
  • Experience analyzing complex data, market research, and formulating actionable plans.
  • Previous experience managing a team.
  • Experience in developing media strategy and managing campaign execution.
  • Strong communication and presenting skills.


We offer a work-life balance uncommon to the industry and the opportunity to work with some of the best and brightest minds locally and nationally. Some of our perks include continual education, professional development, holiday office closures, flexible working arrangements, and more. Time & Space has a corporate goal of bringing success – to our clients, to our partners, and to our staff. We’re courageous, collaborative, purposeful, and inclusive. The ideal candidate will embody these values and will help us bring them to life.