The Power of CX in Insurance

During times of difficulty, consumers are looking for assistance where they can get it. It’s more important than ever for insurance companies and brokers to be customer obsessed, placing the individual at the heart of their offerings and business model. Adopting a long-term mindset that focuses on brand trust and building lasting relationships with customers […]

Mitigating Risk with Consumer Analysis in Finance

A large part in creating success for you business is found through understanding your customer and targeting them accordingly in the places they frequent. Know Your Client (KYC) standards continue to increase in severity as institutions crack down on risk and look to comply with Anti-Money Laundering (AML) laws. And though the primary function of […]